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FREQUENTLY ASKED QUESTIONS
Renting from Destino Vacation Rentals

you can find our terms and conditions here
We have a minimum 7 nights for holiday reservations, 5 nights for high season reservations, and 3 nights for low season reservations. We will lift minimum night stay requirements for reservations booked approximately two weeks prior to requested arrival date.
Low Season: April (After Eastern) – Mid December
Summer Season: Early July to Late August
Winter Season: Late December – April (Before Eastern)
Holidays: Holy Week, Easter, Christmas, New Year´s
Of course! you can Join our mailing list at the bottom of the page to keep up to date on featured properties, special offers, last minute deals, and introductory rates for new properties that join our program.
See our page All Rentals Include.
For your convenience you may book your stay online or contact our Reservationist Specialist to provide a list of options to match your requirements. Please note that extended stays of more than 30 nights may not be booked online and must be booked through a Reservation Specialist.

Destino Vacation Rentals offers 3 payment options:

1. By Credit Card (Visa and MasterCard)

2. By direct deposit in pesos

3. By wire transfer or direct deposit in USD

We require a 50% deposit at time of reservation for low and high season reservations. 100% deposit for holiday reservations and the. Reservations must be paid in full before 60 days prior to the arrival date or as per your confirmation states.
We require a credit card authorization on file at time of check-in which authorizes us to charge your card for specific damages beyond wear and tear caused by you during your stay. These damages will be documented and you will be notified before we run any charges on your card. If there are no damages, we destroy your credit card information without charging your card.

If you prefer, you can bring cash. The amount for the security deposit varies by property – please ask about your specific rental. After your departure we will refund the amount by check or bank transfer, or deduct accordingly for damages and refund the balance within 21 days.
Please refer to the Cancellation Policies section here
Cancellation insurance is your personal responsibility, and we highly recommend that you take out insurance for your trip. We cannot be held responsible for a cancellation for any reason, whatever it may be. It’s hard to believe it will happen to you, but sometimes life has a way of changing our plans for us. Please protect yourself!

Destino Vacation Rental Properties

All of our developments are private residential communities with 24 hour security. Guards roam the properties day and night. Always use caution when walking the beach after dark.
Claro que no! We provide 2 sets of sheets per bed and 2 full sets of towels and 1 beach towel per person for the occupancy of the home. Your bed will be freshly made for your arrival.
We provide basic start up supplies of laundry detergent, dish soap, hand soap, paper towels, toilet paper, and garbage bags. Guests are responsible to bring their own shower soap, shampoo and conditioner. Unfortunately, we don’t provide q-tips or cotton balls, so remember to pack those as well!
Hair dryer, security safe, local cell phone, and local restaurant discount card.
Many of our development´s Homeowners Association policies do not allow renters to bring their pets. Please ask our Reservation Specialist for pet friendly options.
Our units are all strictly non-smoking. However, it’s fine to smoke outside on the patio or balcony with the doors and windows closed.
All developments have treated water systems and select rental properties offer filtered water. It is absolutely safe to shower and brush your teeth in any of our rental properties however, we recommend bottled water for drinking.
Alamar residential information

Punta Esmeralda residential information

Alamar residential information

La Joya residential information

Portofino residential information

Check in is at 4pm and check out is 11am. We do understand that you may come in on an early flight, or have a late flight out and will do our best to be flexible with check in and check out times. Late check outs may be available upon request but cannot be guaranteed. *Please note that there is a $100USD charge per hour for all unauthorized late check outs especially during holidays.

Destino Vacation Rental Polices

Taxes - 16.00%
Booking Fee - USD50.00 - Tax Exempt
Cancellations: A written notice or phone call is required for cancellation and all cancellations incur a $100 USD processing fee and take approx. 2 weeks to process.
Holiday reservations are non- refundable. 100% of any payment made toward the total rental rate shall be forfeited. Holiday reservations include: Christmas, New Year’s, Holy Week, Easter Week and Mexican holidays.
100% of any payment made toward the total rental rate shall be refunded if reservation is cancelled 90 days prior to arrival date. No amount shall be refunded if reservation is cancelled less than 90 days prior to arrival date.
100% of any payment made toward the total rental rate shall be refunded if reservation is cancelled 30 days prior to arrival date, 50% of any payment made toward the total rental rate shall be refunded if reservation is cancelled 21-29 days prior to reservation date, No amount shall be refunded if reservation is cancelled 20 days or less prior to reservation date
An advanced payment equal to 50% of the total Rental Rate plus taxes is required to hold a reservation. Holiday reservations require 100% payment to hold reservation. This is a deposit that will be applied toward the room rent only. Payment for a reservation may be made by cash, credit card, or e-check. We accept Visa or MasterCard for reservations less than 90 days.
  • Holidays: 7 nights
  • High season: 7 nights
  • Summer: 5 nights
  • Low season: 2 nights
  • 30% monthly Discount
    Is whit taxes included